SocialMate Agency

SocialMate Agency – Your Partner for Consistent, Engaging Social Media Growth.

 

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Last Updated: 06/12/2025

Welcome to SocialMate Agency. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, use our services, or engage with our social media marketing solutions.

By accessing our website or using our services, you agree to the practices described below.

1. Who We Are

SocialMate Agency is a professional social media marketing and content creation agency providing services such as social media management, paid advertising, content strategy, influencer marketing, branding, and analytics.

Our goal is to deliver high-performing digital marketing solutions while respecting your privacy.

2. Information We Collect

We collect information to provide better social media services and improve your overall experience.

A. Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Business details

  • Social media account links

  • Payment information (handled securely through third-party payment processors)

  • Any details you submit through our contact form, quote form, or consultation booking form

B. Information We Collect Automatically

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on the website

  • Cookies and tracking data

  • Marketing data (through analytics tools such as Google Analytics, Meta Pixel, etc.)

C. Information from Third Parties

We may receive:

  • Social media insights

  • Advertising performance data

  • Lead data from integrated platforms (e.g., Facebook Lead Forms, Google Ads)

3. How We Use Your Information

We process data to deliver effective and personalised social media services. Your information may be used to:

  • Provide social media management and marketing services

  • Improve website performance and user experience

  • Respond to enquiries and provide customer support

  • Create customised marketing strategies for your business

  • Send promotional offers, newsletters, and service updates

  • Analyse campaign performance and optimise ad targeting

  • Meet legal or regulatory obligations

We never sell your personal information.

4. Legal Basis for Processing Data (GDPR Compliance)

We may process your information under:

  • Contract – to provide the services you request

  • Consent – for newsletters, cookies, and marketing communication

  • Legitimate Interest – improving services, preventing fraud, ensuring website security

  • Legal Obligation – where required by law

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve loading speed and user experience

  • Track website analytics and performance

  • Measure social media advertising effectiveness

  • Personalise content and retarget website visitors

You can manage or disable cookies through your browser settings.

6. How We Share Your Data

We may share your information only with trusted third parties necessary to deliver our services:

Service Providers

  • Social media platforms (Facebook, Instagram, TikTok, LinkedIn, YouTube)

  • Analytics tools (Google Analytics)

  • Email marketing tools

  • Payment processors

  • Web hosting providers

These partners are required to keep your data secure and confidential.

Legal Compliance

We may share data when required by law, court order, or regulatory request.

We do not sell or rent your information.

7. Data Storage & Security

We implement strict digital security measures to protect your data, including:

  • Encrypted servers

  • Secure connections (HTTPS)

  • Access restrictions

  • Regular system monitoring

We store personal information only for as long as necessary to fulfil the purposes outlined in this policy.

8. Your Data Protection Rights

Under GDPR and other privacy laws, you have the right to:

  • Access your personal data

  • Request correction or updates

  • Request deletion (“right to be forgotten”)

  • Withdraw consent at any time

  • Object to processing

  • Request data portability

  • Lodge a complaint with a data protection authority

9. Social Media Data

As a social media agency, we may access your social media accounts only with your permission, strictly for service delivery.
We do not post, modify, or access accounts without your explicit approval.

All passwords or login details provided to us are treated with the highest confidentiality.

10. Third-Party Links

Our website may contain links to third-party websites or platforms.
We are not responsible for their privacy policies, content, or data handling.

11. Marketing Communications

With your consent, we may send you:

  • Service updates

  • Exclusive marketing tips

  • Digital marketing news

  • Promotions and offers

You can unsubscribe anytime.

12. Children’s Privacy

Our services and website are not intended for individuals under 16.
We do not knowingly collect children’s data.

13. Updates to This Privacy Policy

We may update this privacy policy occasionally to comply with new laws or improve transparency.
Any updates will be posted on this page with a new “Last Updated” date.

14. Contact Us

For questions regarding this Privacy Policy or your data rights, contact us:

📧 Email: admin@socialmateagency.co.uk